Privacy Policy – 1st Game Pakistan Online Betting Platform

1. Introduction

Welcome to 1st Game, accessible at 1stgame.pw. We take the privacy and security of our players very seriously. This Privacy Policy explains how we collect, use, store, share and protect the personal information you provide when you register an account, make deposits or withdrawals, place bets or otherwise interact with the 1st Game platform.

By registering a 1st Game account and using our services, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your data as described here. This policy should be read alongside our Terms and Conditions and Responsible Gaming guidelines.

If you have any questions about this policy or about how 1st Game handles your data, you can reach our support team at any time at [email protected]. We aim to respond to all privacy-related enquiries within 48 hours.

2. Data We Collect

1st Game collects personal data that is necessary to provide our services, maintain platform security and fulfil our compliance responsibilities. We do not collect data beyond what is reasonably required for these purposes. The categories of data we collect are outlined below.

2.1 Registration Data

When you create a 1st Game account, we collect the personal details you provide during the sign-up process. This includes:

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer process, we may request documents to verify your identity before processing withdrawals or as part of routine compliance checks. KYC documents may include a copy of a government-issued CNIC (Computerised National Identity Card), passport or other valid ID, along with supporting proof of address documentation.

2.3 Financial and Transaction Data

When you make a deposit or withdrawal, we collect information related to that transaction. This includes the payment method used (such as JazzCash, Easypaisa, Raast, bank transfer or card), the transaction amount in PKR, date and time of the transaction and a reference number. We do not store full card numbers or complete mobile wallet credentials on our servers – payment authentication is handled by the relevant payment provider.

2.4 Betting and Gaming Activity

We maintain a record of all bets and gaming sessions associated with your account. This includes bet type, market, stake amount, odds, outcome, and the sport or game involved (for example, a cricket bet on a PSL match or a slot game session). This data is used for account management, dispute resolution and responsible gaming monitoring.

2.5 Technical and Device Data

When you access 1st Game, we automatically collect certain technical information through cookies and server logs. This includes your IP address, browser type and version, device type (mobile or desktop), operating system, and session duration. This data is used for security monitoring, fraud detection and platform performance optimisation.

2.6 Customer Support Interactions

If you contact our support team via email or live chat, we retain a record of that correspondence including the content of your messages, any attachments you provide and the resolution reached. This information is used to manage your support request, improve our service quality and maintain a record of account-related decisions.

3. How We Use Your Data

1st Game uses the personal data we collect strictly for the purposes described below. We do not use your data in ways that are incompatible with these stated purposes without first obtaining your consent.

• Account management: To create, maintain and secure your 1st Game account and verify your identity when you log in.
• Processing transactions: To handle deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, bank transfer, cards and other supported mobile wallets.
• Providing betting services: To record, settle and display your bets on cricket, PSL markets, Football, Esports, Slot Games, Bingo and all other available markets.
• Customer support: To respond to your queries, resolve disputes and communicate important account-related updates.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, unauthorised account access and abuse of bonuses or promotions.
• Responsible gaming: To monitor betting patterns that may indicate problem gambling behaviour and to apply account limits or restrictions where appropriate.
• Platform improvement: To analyse aggregated usage data and improve the design, performance and content of the 1st Game platform.
• Service communications: To send you account notifications, transaction confirmations and updates to our Terms or this Privacy Policy.

4. Legal Basis for Processing

1st Game processes your personal data on one or more of the following legal grounds, depending on the specific purpose of processing:

Where we rely on legitimate interests as our legal basis, we have assessed that our interests do not override your fundamental rights and privacy interests. If you wish to object to processing carried out on the basis of legitimate interests, please contact us at [email protected].

5. Data Sharing

1st Game does not sell, rent or trade your personal data. We only share your information with third parties in the specific circumstances described below, and only to the extent necessary for the stated purpose.

5.1 Payment Processors

To process deposits and withdrawals, we share relevant transaction data with our payment processing partners including JazzCash, Easypaisa, Raast and banking institutions. These providers process your payment data under their own privacy policies and security standards. We only share what is strictly necessary to complete the transaction.

5.2 Identity Verification Services

Where we use third-party KYC verification services to confirm your identity, the relevant identity documents and personal data are shared with those providers under strict data processing agreements. These providers are not permitted to use your data for any purpose other than verification on our behalf.

5.3 Technology and Infrastructure Providers

We work with trusted hosting, cloud infrastructure and security technology providers to run the 1st Game platform. These providers may have access to personal data as part of their service delivery but are bound by contractual obligations to handle it securely and confidentially.

5.4 Legal and Regulatory Disclosures

We may disclose your personal data to relevant authorities or law enforcement agencies where we are legally required to do so, or where disclosure is necessary to prevent fraud, money laundering or other serious criminal activity. We will not disclose more data than is required by the specific legal obligation.

6. Payment Data & PKR Transactions

All financial transactions on 1st Game are denominated in PKR. We handle payment data with extra care given its sensitive nature. The following principles apply to how we manage your payment-related information:

• Full card numbers and complete mobile wallet credentials are never stored on 1st Game servers. Payment authentication is handled end-to-end by the relevant payment provider (JazzCash, Easypaisa, Raast, your bank etc.).
• Transaction records (amount, date, method, reference number) are retained on our systems for account management and dispute resolution purposes.
• Withdrawals are only processed to payment methods registered in the same name as the 1st Game account, as an additional fraud prevention measure.
• If you contact support regarding a transaction, our team will verify your identity before discussing any financial details related to your account.

7. Data Retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter, in order to comply with our legal obligations, resolve disputes and enforce our agreements. The general retention periods we apply are as follows:

When data is no longer required for the purposes for which it was collected, and no legal obligation requires us to retain it, we securely delete or anonymise it. If you request deletion of your account, we will process that request in accordance with the above retention schedule – some data may be retained beyond account closure where legally required.

8. Security Measures

The security of your personal data is a top priority for 1st Game. We implement a combination of technical and organisational measures to protect your information against unauthorised access, loss, alteration or disclosure. These measures include:

• TLS encryption: All data transmitted between your browser or device and our servers is encrypted using Transport Layer Security (TLS).
• Password hashing: Account passwords are never stored in plain text. They are hashed using industry-standard algorithms before storage.
• Access controls: Access to personal data within our systems is restricted to authorised personnel on a need-to-know basis only.
• Fraud monitoring: Our systems continuously monitor for suspicious login activity, unusual betting patterns and potential account takeover attempts.
• Regular reviews: Our security practices and data handling procedures are reviewed and updated on a regular basis.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. You play an important role in keeping your account secure – always use a strong, unique password for your 1st Game account and never share your login credentials with anyone else.

9. Cookies

1st Game uses cookies and similar technologies to make the platform function correctly, to understand how players use the site and to improve overall performance. A cookie is a small text file placed on your device when you visit a website. We use the following types of cookies:

9.1 Essential Cookies

These cookies are necessary for the platform to function and cannot be disabled. They include session management cookies that keep you logged in during your visit, security cookies that help protect against fraud and CSRF attacks, and cookies that remember your account preferences such as language settings.

9.2 Analytical Cookies

We use analytical cookies to understand how players navigate and use the 1st Game platform. This data – which is aggregated and anonymised where possible – helps us identify which pages are most visited, where players encounter difficulties and how we can improve the overall experience. The information collected by analytical cookies is never used to personally identify individual players.

9.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, please be aware that disabling essential cookies will affect the functionality of the 1st Game platform and may prevent you from logging in or completing transactions. Analytical cookies can be disabled without affecting core platform functionality.

10. Your Privacy Rights

As a 1st Game player, you have a number of rights with respect to your personal data. We are committed to honouring these rights in a straightforward and timely manner. To exercise any of the rights below, contact our support team at [email protected] with your account details and a clear description of your request.

• Right of access: You can request a copy of the personal data we hold about you. We will provide this within a reasonable timeframe, typically within 30 days of the request.
• Right to rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update basic profile information directly from your account settings.
• Right to erasure: You may request that we delete your personal data. We will action this request where there is no legal or contractual reason for us to retain it. Note that certain data must be retained for legal compliance purposes even after account closure.
• Right to restrict processing: You can ask us to restrict how we use your data in certain circumstances – for example, if you contest its accuracy or object to a particular use.
• Right to data portability: You may request that we provide your personal data in a structured, commonly used and machine-readable format so that you can transfer it to another service if you wish.
• Right to withdraw consent: Where we are processing your data on the basis of consent (such as for promotional communications), you can withdraw that consent at any time without affecting the lawfulness of prior processing.

We will acknowledge your request promptly and respond within 30 days. For complex requests, we may require up to 60 days and will notify you of the extended timeline. We reserve the right to verify your identity before acting on a privacy request to ensure we are dealing with the authorised account holder.

11. Minors and Age Restriction

1st Game is strictly intended for adults aged 18 years and above. We do not knowingly collect or process personal data from individuals under the age of 18. During registration, users are required to confirm that they meet the minimum age requirement. Where there is reasonable suspicion that a registered account belongs to a minor, we will request age verification documents and suspend the account pending confirmation.

If we discover that an account has been registered by a person under 18, the account will be immediately closed, all pending transactions cancelled and any balance forfeited in accordance with our Terms and Conditions. Any personal data collected from a minor will be deleted promptly upon discovery.

If you are a parent or guardian and believe that your child has registered an account on 1st Game, please contact us immediately at [email protected] so we can take appropriate action.

12. Updates to This Privacy Policy

1st Game may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via their registered email address or through a notice on the platform.

We encourage you to review this Privacy Policy periodically. Your continued use of the 1st Game platform following the posting of any changes constitutes your acceptance of the updated policy. If you do not agree with any changes, you should stop using the platform and contact us to close your account and request deletion of your data in accordance with the retention schedule outlined in Section 7.

13. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way 1st Game handles your personal data, please get in touch with our support team. We treat all privacy enquiries seriously and will respond promptly.

• Email: [email protected]
• Response time: within 48 hours of receiving your enquiry
• Support available in English (Pakistan English)
• For full platform rules, read our Terms and Conditions
• For gaming self-management tools, visit our Responsible Gaming page