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1st Game FAQ – Answers for Pakistan Players

Got questions about your account, deposits, withdrawals, cricket betting or slots? Browse the answers below — we have covered the things Pakistan players ask most.

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FAQ Topics Covered
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PKR
All Transactions in Rupees
<5 min
Avg. Payout Time

Quick Help Topics

Jump straight to what you need — from topping up your PKR balance to placing your first PSL bet.

Account & Login

Reset your password, verify your number, update personal details and manage devices — all covered in the Account section below.

Deposits & Payments

Add funds instantly via JazzCash, Easypaisa, Raast or Bank Transfer in PKR. Learn about minimums, processing times and supported wallets.

Withdrawals

Understand how to request a PKR payout, which channels are fastest and what to check if your withdrawal is taking longer than expected.

Cricket & Sports Betting

Get clarity on PSL live odds, bet types, in-play wagering, settlement rules and how Football and Esports markets work on 1st Game.

Slots & Bingo

Answers about RTP, free spins, bingo room schedules, jackpot eligibility and how winnings from game features are calculated and credited.

Responsible Gaming

Set deposit limits, session timers and self-exclusion periods. 1st Game is for adults aged 18 and above — find all self-management tools here.

Account & Login

Registration is free and takes about two minutes. Click the Register link in the navigation, enter your Pakistan mobile number, choose a strong password and confirm your details. A verification code will be sent to your phone. Enter that code, and your account is live. You can fund it immediately using JazzCash, Easypaisa or any other supported PKR method.

Go to the Login page and tap "Forgot password?" just above the password field. Enter your registered mobile number and you will receive a one-time reset code by SMS. Enter the code, set a new password and log in as normal. If your number has changed, contact live support from within any active session or write to us at [email protected].

No. Each player is permitted one account only, linked to a unique Pakistan mobile number. Duplicate accounts may be closed and any associated balances forfeited. If you believe your original account has been compromised, contact support to resolve the issue rather than opening a new one.

Log in to your account and go to the Profile or Settings section. You can update your display name, email address and notification preferences directly. Changing your registered mobile number requires identity verification through support, as the number is tied to your login and withdrawal methods.
Deposits & Payments

1st Game supports deposits in PKR via JazzCash, Easypaisa, Raast, Bank Transfer, debit/credit cards and most major mobile wallets. All methods are available from the Cashier section inside your account. Processing is typically instant for wallet-based transfers. Bank transfers may take a few minutes longer depending on your bank.

The minimum deposit varies slightly by method, but in general you can top up your account with as little as PKR 200 via JazzCash or Easypaisa. Bank transfers and card deposits may have a slightly higher floor. The exact limits are shown on the deposit screen before you confirm the transaction so there are no surprises.

Most deposits reflect within seconds. If yours has not appeared after five minutes, first check the transaction history in your JazzCash or Easypaisa app to confirm the payment went through. If the payment was debited from your wallet but the balance has not updated on 1st Game, contact live support and share the transaction reference number. Our team will reconcile it promptly.

1st Game does not charge deposit fees on its end. However, your wallet provider — JazzCash, Easypaisa or your bank — may apply their own standard transfer charges. Check with your provider for their current fee schedule. The amount credited to your 1st Game account will reflect exactly what was received after any third-party deductions.
Withdrawals

Log in, go to the Withdrawal page, select your preferred payout method — JazzCash, Easypaisa, Raast or Bank Transfer — enter the PKR amount you wish to withdraw and confirm. Ensure your account details match the registered information. Withdrawals to JazzCash and Easypaisa are typically processed within minutes during normal operating hours.

JazzCash and Easypaisa payouts usually land within 5 to 15 minutes. Raast transfers are also fast, generally under 30 minutes. Standard bank transfers may take up to one business day depending on your bank's processing times. Withdrawals submitted late at night or on public holidays may be processed on the next working day.

Withdrawals may be held temporarily if your account has an active bonus with unmet wagering requirements, if the payout details do not match your registration details, or if a routine account review is underway. You will receive a notification explaining the reason. Resolve any outstanding wagering first, then re-submit or contact support if the hold continues.

The minimum withdrawal is generally PKR 500. Maximum single-transaction limits depend on the chosen channel and your account tier — standard accounts have a daily cap that increases as you play more. The exact figures are shown on the withdrawal screen before you confirm. VIP and high-activity accounts can request higher limits via support.
Betting & Sports

Yes — PSL is one of the most popular betting markets on the platform. Every PSL fixture gets full pre-match and live in-play coverage, with markets covering match winner, top batsman, total sixes, powerplay runs and more. T20 international matches, domestic cup fixtures and major bilateral series are also available. Head to the Sports section for the full schedule.

1st Game offers match winner, toss winner, highest opening partnership, top run scorer, total boundaries, innings totals and handicap markets. Accumulator bets — where you combine multiple selections across different matches — are also supported and can significantly multiply your returns. The Betting page has a full guide to available bet types.

If a match is officially abandoned without a result being possible, all single bets on that match are voided and your stake is returned to your account balance. For accumulator bets, the leg covering the abandoned match is removed and the remaining selections stand at recalculated odds. DLS-adjusted results are treated as official match results for settlement purposes.

Absolutely. 1st Game covers major football leagues and international fixtures alongside a growing Esports section featuring popular titles. Pakistan football fans can follow domestic and international results, while Esports fans can bet on tournaments throughout the year. Check the Sports page for currently active markets.
Games – Slots & Bingo

Slot games use a random number generator (RNG) to determine each spin outcome independently. Every game has a published Return to Player (RTP) percentage — typically between 94% and 97% — which represents the theoretical long-term payout over millions of spins. Short-term results will vary. Browse the full library on the Slot Games page, filter by RTP, volatility or theme and start playing with your real PKR balance.

Bingo rooms run throughout the day with scheduled game times displayed inside each room. Purchase your cards before the game starts, then watch as numbers are called automatically. Complete a full house or a specified pattern to win the jackpot. Prizes are credited instantly to your account balance. Visit the Bingo page to see which rooms are currently active.

Yes. All game winnings — whether from slots, bingo, live casino or sports betting — are credited to your account balance in PKR. There is no currency conversion at any stage, so what you win is exactly what you see on screen. Withdrawing those winnings to your JazzCash, Easypaisa or bank account is equally straightforward.
Bonuses & Promotions

New members can claim a welcome bonus on their first deposit. The current offer is detailed on the Promotions page — it typically includes a deposit match bonus and a set of free spins on selected slot titles. To activate the bonus, opt in during the deposit step. Bonuses come with wagering requirements that must be met before the bonus balance can be withdrawn.

A wagering requirement (also called a rollover or playthrough) specifies how many times you must bet the bonus amount before it converts to withdrawable cash. For example, a PKR 1,000 bonus with a 10x wagering requirement means you need to place bets totalling PKR 10,000 before that bonus can be withdrawn. Progress is tracked automatically in your account and updated in real time.

Yes — PSL season brings some of the best offers of the year. Expect enhanced odds on selected matches, cashback on losing bets, free bet tokens and leaderboard competitions with PKR prizes. All seasonal promotions are listed on the Promotions page as soon as they go live, so keep checking back during the tournament window.
Responsible Gaming

1st Game is strictly for adults aged 18 and above. By creating an account you confirm that you meet the minimum age requirement. We encourage all players to treat gaming as entertainment, not as a source of income. If you are unsure whether gaming is right for you, visit our Responsible Gaming page for guidance and self-assessment tools.

Yes. Inside your account settings you can set daily, weekly or monthly deposit limits in PKR. Once the limit is reached, no further deposits are accepted until the period resets. You can lower a limit immediately; increasing it takes a short cooling-off period to apply. Session time reminders and reality-check notifications can also be turned on from the same settings area.

If you feel you need a break, you can activate a temporary cool-off period of 24 hours, 7 days or 30 days from your account settings. For a longer break, self-exclusion options of 3, 6 or 12 months are available. During exclusion, your account is suspended and no marketing will be sent to you. For guidance on these tools, visit the Responsible Gaming page.

Quick Links

Still Need Help?

Our support team is available around the clock. Log in and use the live chat feature for the fastest response.

[email protected]

Available 24 hours, 7 days a week

Supported PKR Methods

JazzCash Easypaisa Raast Bank Transfer Cards Mobile Wallets

About This FAQ Page

This page covers the questions that Pakistan players ask most frequently about 1st Game. Whether you are brand new to the platform or a returning member trying to sort out a specific issue, the answers here should get you moving quickly. The topics span account setup, PKR deposits and withdrawals, cricket and PSL betting rules, slot games, bingo, bonuses and responsible gaming.

If your question is not answered here, our live support team is available at all hours through the chat widget inside your logged-in account. You can also reach us by email at [email protected] — include your registered mobile number in the subject line so we can pull up your account faster.

Tips for a Smooth Experience on 1st Game

A few simple habits will save you time and prevent common issues from cropping up:

  • Always use the same mobile number for your account and your JazzCash or Easypaisa wallet. Mismatched details are the most common reason withdrawals get held.
  • Enable login notifications so you know immediately if anyone accesses your account from an unrecognised device.
  • Claim bonuses from the Promotions page before you deposit — some offers require opt-in before the deposit is made, not after.
  • For PSL betting, check the Sports page the morning of a match day. Odds on popular markets can shift significantly in the hours before the toss.
  • Set a monthly deposit budget in your account settings. It takes thirty seconds to do and keeps your gaming within comfortable limits.

Staying Safe While Playing

1st Game is an entertainment platform intended for adults. We do not endorse gaming as a way to earn money or resolve financial difficulties. If you ever feel that gaming is affecting your daily life, relationships or finances, take a break. The cool-off and self-exclusion tools in your account settings are there precisely for situations like that. Our Responsible Gaming page also has practical advice on budgeting, time management and where to seek further support if needed.

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